Terms of Service

Last updated: February 23, 2026

These Terms of Service (“Terms”) govern your use of the Service Well platform operated by Service Well LLC d/b/a Service Well (“Service Well,” “we,” “us,” or “our”). By accessing or using our services, you agree to these Terms.

1. Service Description

Service Well is an AI-powered training platform for restaurant teams. The platform enables managers to create training content, quizzes, and flashcards, and enables staff to complete training on their mobile devices. Features include AI-generated content, spaced repetition flashcards, quiz scheduling, analytics, and menu product management.

2. Accounts

To use Service Well, an organization must create a manager account. Managers can then invite staff members to join. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

There are two account types:

  • Manager accounts: Free. Unlimited per organization. Administrative access only — managers cannot take quizzes or access learner features.
  • Staff accounts: Paid. Staff access training features including quizzes, flashcards, study materials, and progress tracking.

3. Acceptable Use

You agree not to:

  • Use the service for any unlawful purpose
  • Attempt to gain unauthorized access to any part of the platform
  • Interfere with or disrupt the service
  • Upload harmful or malicious content
  • Use the AI features to generate content unrelated to restaurant training
  • Share account credentials with unauthorized individuals
  • Resell or redistribute access to the platform

4. Billing and Payment

Staff accounts are billed monthly at the applicable rate ($25/staff/month standard, or $15/staff/month for founder’s accounts). Billing is metered based on the peak number of active staff accounts during each billing cycle.

Active staff accounts include those with a status of “invited” or “active.” Billing is processed through Stripe. A minimum of 3 staff accounts is required to activate billing.

Manager accounts are free and do not count toward billing.

5. Cancellation

You may cancel your subscription at any time from your Settings page. Upon cancellation, your subscription will remain active until the end of the current billing period. After that, staff accounts will be deactivated and access to training features will be suspended.

6. Refund Policy

We offer a 30-day money-back guarantee. If you are not satisfied with Service Well within the first 30 days of your subscription, you may request a full refund. See our Refund Policy for full details.

7. Content and Intellectual Property

You retain ownership of all content you upload to the platform, including menu items, training materials, and product information. We do not claim ownership of your content.

AI-generated content (questions, flashcards, product descriptions) is generated for your use within the platform. You may use this content for your restaurant’s training purposes.

The Service Well platform, including its design, code, and features, is the intellectual property of Service Well LLC.

8. Data and Privacy

Your use of Service Well is also governed by our Privacy Policy, which describes how we collect, use, and protect your data.

9. Service Availability

We strive to maintain high availability of the platform but do not guarantee uninterrupted access. We may perform maintenance or updates that temporarily affect availability. We will make reasonable efforts to provide advance notice of planned maintenance.

10. Limitation of Liability

To the maximum extent permitted by law, Service Well and Service Well LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.

11. Disclaimer of Warranties

The platform is provided “as is” and “as available” without warranties of any kind, either express or implied. AI-generated content is provided as a starting point and should be reviewed for accuracy before use in training.

12. Termination

We may suspend or terminate your access to the platform if you violate these Terms or engage in conduct that we reasonably believe is harmful to other users or the platform. We will provide notice before termination when practical.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and, where appropriate, by email. Continued use of the platform after changes constitutes acceptance of the revised Terms.

15. Contact Us

If you have questions about these Terms, please contact us at:

Email: hello@servicewell.co
Company: Service Well LLC