Refund Policy

Last updated: August 19, 2026

At Service Well LLC d/b/a Service Well, we want you to be completely satisfied with our platform. We offer a straightforward 30-day money-back guarantee.

30-Day Money-Back Guarantee

If you are not satisfied with Service Well for any reason within the first 30 days of your subscription, you may request a full refund of all charges. No questions asked.

How to Request a Refund

Refunds can be requested through the self-service option in your account Settings page. Navigate to Settings → Billing and select the refund option. You can also contact us directly at hello@servicewell.co.

What Happens After a Refund

• Your subscription will be canceled immediately
• Staff accounts will be deactivated
• Access to training features will be suspended
• Your content and data are retained as described in our Privacy Policy

Processing Timeline

Refund requests are typically processed within 3-5 business days. The refund will appear on your original payment method. Depending on your bank or credit card provider, it may take an additional 5-10 business days for the refund to appear on your statement.

After the 30-Day Period

After the initial 30-day period, your subscription is billed monthly and can be canceled at any time. Cancellation takes effect at the end of the current billing period — there are no partial-month refunds after the guarantee period, and you will not be charged again after you cancel — any unbilled mid-cycle seat charges are waived.

Contact Us

If you have questions about our refund policy or need assistance, please contact us at:

Email: hello@servicewell.co
Company: Service Well LLC