Privacy Policy
Last updated: February 23, 2026
Service Well LLC d/b/a Service Well (“Service Well,” “we,” “us,” or “our”) operates the Service Well platform at servicewell.co. This Privacy Policy describes how we collect, use, and share information when you use our website and services.
Information We Collect
Account Information
When you create an account, we collect your name, email address, phone number (optional), and role within your organization. For managers, we also collect your organization name and timezone.
Waitlist Information
When you join our waitlist, we collect your name, email address, and restaurant name.
Usage Data
We collect information about how you use the platform, including quiz responses, scores, flashcard progress, study material views, and engagement metrics. This data is used to provide analytics and improve the learning experience.
Payment Information
Payment processing is handled by Stripe. We do not store your credit card details. Stripe’s privacy policy applies to all payment data.
How We Use Your Information
- Service delivery: To provide the training platform, deliver quizzes, track progress, and generate analytics.
- Communications: To send quiz notifications, reminders, and platform updates via email and/or SMS based on your notification preferences.
- AI features: To generate quiz questions, flashcards, and product enrichment content. Your menu and product data may be processed by AI models (Anthropic Claude) to generate training content. This data is not used to train AI models.
- Analytics: To provide managers with team performance insights and to improve the platform.
- Billing: To manage subscriptions and process payments through Stripe.
Third-Party Services
We use the following third-party services to operate the platform:
- Supabase: Database hosting and authentication (PostgreSQL).
- Stripe: Payment processing and subscription management.
- Twilio: SMS notifications for quiz delivery and reminders.
- Resend: Email notifications and communications.
- Anthropic: AI-powered content generation (Claude API).
- Vercel: Application hosting.
Each service has its own privacy policy governing how they handle data.
SMS and Email Communications
Staff members receive quiz notifications and reminders via their preferred channel (email, SMS, or both). Notification preferences can be updated in your profile settings at any time. SMS messages are sent via Twilio Messaging Service.
You can opt out of SMS notifications by updating your notification preference to “email only” in your profile. To stop all notifications, contact your manager to deactivate your account.
Data Retention
We retain your account data for as long as your account is active or as needed to provide services. If your organization cancels its subscription, account data is retained for 30 days before deletion to allow for reactivation.
Waitlist data is retained until you are converted to a customer or request removal.
Data Security
We use industry-standard security measures including encrypted connections (HTTPS), row-level security policies in our database, and secure authentication through Supabase Auth. All data is hosted in secure cloud infrastructure.
Cookies
We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Update your notification preferences
- Export your data
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.
Children’s Privacy
Service Well is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: hello@servicewell.co
Company: Service Well LLC